About our referral service
If you’re unhappy with how we handled your enquiry or your information, email hello@goldcoastwaterdamage.com with:
- your name and the number you called from or gave us
- roughly when you contacted us
- what went wrong, and what you’d like us to do
We’ll acknowledge your complaint within 2 business days and aim to resolve it within 15 business days. If it will take longer, we’ll tell you why.
If a business we referred you to doesn’t respond, or behaves in a way you think is wrong, tell us. We’ll look into it, and we stop referring to businesses that don’t treat people properly.
About the restoration work
The business you were referred to is responsible for its work. Raise any problem with it first.
If that doesn’t resolve it, you can contact the Office of Fair Trading Queensland. If the job included plumbing or building work, the Queensland Building and Construction Commission (QBCC) handles complaints about that work: see qbcc.qld.gov.au. For a problem with an insurance claim, start with your insurer’s own complaints process.
About your personal information
See our privacy policy. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.