Local help, with your permission

Water damage in Hope Island, Gold Coast

We connect you with a local restoration business working in Hope Island. Tell us what's happening, and we'll help you take the next step.

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Blue air movers and a dehumidifier set up to dry a water-damaged room. — AI-generated illustration of structural drying equipment.

Hope Island: storms, floods and homes

Hope Island is ringed by water: the Coomera River to the west and north, its southern branch to the east, and Saltwater Creek to the south. As Cyclone Alfred approached in March 2025, City mapping named Hope Island among suburbs storm surge could affect. The City's 2003 planning scheme called flooding a main constraint on development there. With your permission, we'll hand your details to a local restoration business.

The City's 2003 planning scheme named flooding as one of the main constraints on remaining development on Hope Island, to be addressed by a controlled canal system draining into the Coombabah and Saltwater Creek estuaries.
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Before ex-Tropical Cyclone Alfred in March 2025, the City of Gold Coast's risk map showed storm surge could affect suburbs including Hope Island (ABC News, 5 March 2025).
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Hope Island is bounded by the Coomera River to the west, north-west and north, by the river's southern branch to the east, and by Saltwater Creek to the south-west and south.
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At the 2021 Census, 18.0% of occupied private dwellings in Hope Island were flats or apartments.
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Hope Island had 14,522 residents at the 2021 Census (ABS QuickStats).

Flats and apartments made up 18.0% of Hope Island’s occupied homes in 2021. If you live in one, report water to the body corporate or building manager without delay. Check your building’s insurance arrangements, because when a body corporate claims for damage caused by a leak in a lot, that lot’s owner would normally pay the excess. Canal and riverside homes should follow storm tide warnings when they’re issued. The City’s flood maps can show your address’s risk ahead of time, though they aren’t for use during an event.

Before you call, work through a short list. What’s the source of the water, and is it still flowing? What has it reached: carpet, walls, cabinets or furniture? Do you own the unit or rent it, and does your insurer know? Once you’ve given permission, those details go to a local restoration business that works on Hope Island.

The first 48 hours

Start these steps as soon as it is safe. The time marks are reminders, not waiting periods or a promise of when a business can attend.

0 h
Make safety the first step
Insurance Council of Australia
Now
Photograph it, then call your insurer
Insurance Council of Australia
Now
Stop more water getting in
Queensland Government, SES
48 h
Don't wait two days to start drying
Queensland Health

What to do in each of the first 48 hours

How it works

You call or send the form
Calls answered 24/7 by our virtual assistant. The assistant asks what's happening, where, and how urgent it is.
You say yes to sharing your details
We only pass your details on with your permission, and only to one restoration business.
A local restoration business calls you
An independent restoration business working in your suburb calls you back to talk about the job and the price.