Local help, with your permission

Water damage in Mermaid Waters, Gold Coast

We connect you with a local restoration business working in Mermaid Waters. Tell us what's happening, and we'll help you take the next step.

Call 07 5651 0100 Request a callback

Blue air movers and a dehumidifier set up to dry a water-damaged room. — AI-generated illustration of structural drying equipment.

Mermaid Waters: storms, floods and homes

On 9 March 2025, a Queensland Police Service Watch and Act warning told people in Mermaid Waters to prepare for moderate flooding of the Nerang River and Boobegan Creek. On 5 January 2024, the Queensland Government extended disaster assistance to the suburb after storms over Christmas and new year. We can put you in contact with a local restoration business, but only if you agree.

On 9 March 2025 a Queensland Police Service Watch and Act warning, relaying City of Gold Coast advice, told people in Mermaid Waters to prepare for moderate flooding of the Nerang River and Boobegan Creek.
Source
On 5 January 2024 the Queensland Government extended disaster assistance to Mermaid Waters and other suburbs, covering the whole Gold Coast, after storms over the Christmas and new year period.
Source
City of Gold Coast's 2005 stormwater network map for Mermaid Waters (IM3-50) shows the suburb's network of drainage pipes and box culverts.
Source
At the 2021 Census, 28.8% of occupied private dwellings in Mermaid Waters were rented.
Source

Mermaid Waters had 13,088 residents at the 2021 Census (ABS QuickStats).

The City mapped Mermaid Waters’ stormwater network of drainage pipes and box culverts back in 2005. For flood risk at your own address, look at the City’s flood maps, but not as a guide during a flood. Water inside the house means the power stays off until an electrician has checked things, the Insurance Council says. Take photos and video of the damage for your insurer. Renters should call their property manager too.

Next, think about what to tell us. Where did the water start, and is any still getting in? Mention if the water came up from outside or down from the roof. What has it soaked so far? Are you renting or do you own, and is your insurer already involved? With your consent, we’ll pass that on to one local restoration business covering Mermaid Waters.

The first 48 hours

Start these steps as soon as it is safe. The time marks are reminders, not waiting periods or a promise of when a business can attend.

0 h
Make safety the first step
Insurance Council of Australia
Now
Photograph it, then call your insurer
Insurance Council of Australia
Now
Stop more water getting in
Queensland Government, SES
48 h
Don't wait two days to start drying
Queensland Health

What to do in each of the first 48 hours

How it works

You call or send the form
Calls answered 24/7 by our virtual assistant. The assistant asks what's happening, where, and how urgent it is.
You say yes to sharing your details
We only pass your details on with your permission, and only to one restoration business.
A local restoration business calls you
An independent restoration business working in your suburb calls you back to talk about the job and the price.