Local help, with your permission

Water damage in Runaway Bay, Gold Coast

We connect you with a local restoration business working in Runaway Bay. Tell us what's happening, and we'll help you take the next step.

Call 07 5651 0100 Request a callback

An air mover and dehumidifier in a coastal apartment after a water leak. — AI-generated apartment-drying illustration; not a specific property.

Runaway Bay: storms, floods and homes

Suncorp named Runaway Bay among the areas hardest hit by ex-Tropical Cyclone Alfred in March 2025. The suburb's boundaries reach into the Broadwater, and Biggera Creek forms its southern edge. The City scheduled a $1 million stormwater upgrade at Morala Avenue and Ocean Street for April to June 2026, to improve flood resilience. If you'd like, we can introduce you to a local restoration business.

The City of Gold Coast scheduled a $1 million upgrade of the stormwater drainage network at Morala Avenue and Ocean Street, Runaway Bay, for April to June 2026, to improve flood resilience.
Source
Suncorp named Runaway Bay among the areas hardest hit by ex-Tropical Cyclone Alfred, which made landfall on Moreton Island on 8 March 2025.
Source
Runaway Bay's boundaries extend into the Gold Coast Broadwater, and Biggera Creek bounds the suburb to the south.
Source
At the 2021 Census, 24.3% of occupied private dwellings in Runaway Bay were rented.
Source

Runaway Bay had 9,308 residents at the 2021 Census (ABS QuickStats).

If you’re claiming, speak to your insurer before you authorise any work, including emergency repairs, and ask for permission in writing. Photos and videos of each wet room help show what happened. Don’t leave soaked carpet for long. Once carpet has been waterlogged for more than two days, Queensland Health says it may need to be removed. Wet conditions also let mould grow, so start drying as soon as it’s safe. If you rent, your property manager should hear about it too.

Have the key facts ready when you call. That means the source of the water, if it’s still flowing, what’s wet, if you own or rent, and if your insurer is involved yet. Note when you first noticed the water, and keep your policy number nearby. We’ll then put your details in front of one local restoration business in the Runaway Bay area, but only with your okay.

The first 48 hours

Start these steps as soon as it is safe. The time marks are reminders, not waiting periods or a promise of when a business can attend.

0 h
Make safety the first step
Insurance Council of Australia
Now
Photograph it, then call your insurer
Insurance Council of Australia
Now
Stop more water getting in
Queensland Government, SES
48 h
Don't wait two days to start drying
Queensland Health

What to do in each of the first 48 hours

How it works

You call or send the form
Calls answered 24/7 by our virtual assistant. The assistant asks what's happening, where, and how urgent it is.
You say yes to sharing your details
We only pass your details on with your permission, and only to one restoration business.
A local restoration business calls you
An independent restoration business working in your suburb calls you back to talk about the job and the price.